Meet the minimum, send artwork, send order details. Everything below is our working policy — worth reading once before your first order.
24 pcs per design for custom printing, 72 pcs per design for contract printing. Mixing sizes and styles is allowed.
Illustrator or Photoshop, at least 300 dpi, with layers. Illustrator files must be vector with text converted to outlines.
Garment styles, colours, size breakdown and pantone numbers, so we can estimate accurately.
We have a minimum of 24 pcs per design for custom printing and a minimum of 72 pcs per design for contract printing. (Example: 72 pieces of white short sleeve t-shirt with front & back print.) Mixing sizes and style is allowed. Sizes 2XL and up are an additional fee.
For a quote your artwork should be Adobe Illustrator or Adobe Photoshop format. Adobe Photoshop files must be at least 300 dpi and must contain the layers. Adobe Illustrator files must be vector files and all fonts/text must be converted to outlines. Artwork must be of good quality. We will not proceed with the order if artwork is of poor quality.
Acceptable file types are:
If you approve the estimate, we will send over an official invoice with all the details of the order. Upon receiving your official invoice you can call or email us to make your deposit. Once we receive the artwork, work order form, screen printing policy and payment, your order will be considered an official order and will be put on the printing schedule.
You will receive a virtual mock up of what your t-shirt is going to look like. The mock up is usually sent after the order has been placed and we have received the goods. It can take from 2–4 business days after everything has been submitted for you to receive a mock up.
The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or consented via e-mail there will be no changes.
Please be sure to check your mock-up for artwork accuracy such as colour, dimensions, spelling and product information. RodinK is not responsible for hindrance on production due to delayed approval of the digital mock-up.
Customers must notify RodinK when placing the order if the order will be shipped to a desired location or picked up at our facility. Customers are responsible for all shipping and handling fees, if applicable.
All orders are final. If a cancellation is made it must be made within 24 hours of order submission. Absolutely no cancellations will be allowed if the order is already in process or any printing has been done. If your order is a rush there are no changes allowed after your order has been placed.
These govern every screen printing order. Read once, and ask us about anything that is unclear before you place the job.
When RodinK is providing the garments for your order our minimum is 36 pieces per design. For customer provided garments (contract printing) the minimum order is 72 pieces per design. You can mix and match the style, sizes and garment colour, as long as the graphic stays the same. Please note, if printing the same design that requires 2 different sizes (one size for men's and one size for women's) this is considered 2 designs.
We require a 50% deposit on all orders and balance due upon completion. If a deposit is not received, the order will not be processed. If the order is required to be shipped the balance must be paid prior to shipping. If order is being shipped, shipping address must match the billing address of the card used to place the order.
All artwork must be submitted in Illustrator, Photoshop or TIFF format and resolution should be at least 300 dpi. If created in Photoshop please send artwork with layers. If created in Illustrator, make sure text is converted to outlines. We will not proceed with the order if artwork is of low resolution or poor quality.
If artwork is not sized, we can size it as requested — refer to our work order and check the appropriate box. If artwork requires correcting, an art fee will be billed at $60.00 per hour, with a minimum art fee of $60.00. Please provide a digital mock up reflecting desired placement on the garment; if you are not able to, the art department will provide one, which may add time for processing.
All orders require an approved digital mock up and/or first print photo or physical approval. If a digital mock up is not provided, the art department will provide one via email. Approval is required within 24 hours by typing “approved” in the body of the email, or by commenting with any changes. If you do not approve within 24 hours, your order may be delayed.
On the scheduled day of production we will send you an email with a digital photo for approval of the first print off the press. Digital photos must be approved within 30 minutes of the photo being sent. After the digital photo is approved, there will be no changes.
Changes are limited to adding additional pieces to the order and changing graphic colour. Additional fees and extra production time may apply, subject to minimums. No changes are allowed once a deposit is taken. Anything added after the order has been processed will be considered a new order and additional fees may apply.
All orders are final. If a cancellation is made after an order has been placed, you will be subject to a 20% restocking fee plus a partial payment covering any service already provided. Absolutely no cancellations will be allowed if the order is already in process or any printing has been done. If your order is a rush there are no changes allowed after your order has been processed.
Our turnaround is usually 7–10 business days. If we are extremely busy, our turn times may vary. Due dates are really important to us — if you have a specific date that you must have your garments in your hands by, please let us know. We do offer a rush service, subject to availability based on the current schedule.
We do offer rush services, but this service is not always available. For your order to be considered a rush we need: artwork ready and at the size you want it printed (sized from the widest parts); and an order form filled out with all details including pantone numbers, garment styles and size breakdown. For contract printing, goods must be in house, separated by graphic and ready to print. Rush orders are subject to a minimum $150.00 fee, and additional charges may apply.
If you are providing the garments for printing, you must provide a detailed description of the garment including style numbers, colours, sizes, quantity and packing slip. The print lab requires at least one additional piece per style in each colour if needed for testing ink, colours or printing techniques.
We are not responsible for the end result of screen printing on garment dyeing, tie dyeing or special washes. We cannot receive goods in individual poly bags or any type of packaging — it is your responsibility to have them shipped without, or to separate them at your own expense, otherwise additional fees will apply.
RodinK is not responsible for any delays due to shipping companies such as UPS, FedEx, USPS and freight carriers. Customers are responsible for all shipping and handling fees, if applicable, and must notify us when placing the order if it will be shipped upon completion. RodinK is not responsible for the pick-up, delivery or quantity of goods unless otherwise agreed upon, and is not liable for delay due to labour disputes, fire, war, government regulations, weather conditions or any other causes beyond our control.
Screens are not for sale. Screens are property of RodinK LLC. Screen fees are for burning and maintenance only. Screens are kept for 6 months from the initial order, after which they are reclaimed. If you wish to reprint after six months, you will have to pay screen fees again. If you have the same design and would like it printed in a different area of the garment, it can be considered an additional screen and set up.
Pantone colour match is available for plastisol inks. For specific pantone colours in plastisol, water base or discharge, colour mixing will be charged at a standard rate of $20.00 per colour. Select a pantone from our free plastisol-only colour chart. Please note that pantone colour mixing is not 100% accurate.
Estimates expire in 30 days and are subject to change upon review of the graphic. You will receive an estimate within 48 hours of your quote request, weekends excluded. (Example: submit a request Friday at 3:30pm and you will receive your estimate on Tuesday during business hours.)
RodinK has the right to change and alter pricing without notice. We care for our clients and always try to keep our prices competitive and reasonable.
Send artwork, quantity and your due date. Estimates come back within 48 hours.
